FAQ

How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed during weekends or holidays will be processed on the next available business day.

How will I know when my order has shipped?
After your order has been dispatched, you will receive a confirmation email that includes shipment information and tracking details when available.

Can I cancel or modify my order?
If you need to make changes to your order, please contact our support team as soon as possible. Order changes may only be possible before the order has been prepared for shipment.

What payment methods are accepted?
Our store accepts major credit cards and other secure payment methods supported through Shopify’s payment system.

What should I do if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging so our team can review the issue.